Shipping policy
At Ozeley, we aim to deliver your fashion orders reliably to your doorstep across the United States.
Shipping Locations We ship within the United States only.
Order Processing Orders are processed within 1–2 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Order Cut-Off Time Orders placed before 5:00 PM Pacific Time (PT) begin processing on the same business day. Orders placed after this time begin processing on the next business day. Pacific Time switches between PT and PDT during the year.
Shipping & Delivery Times Estimated shipping time is 7–13 business days. Estimated total delivery time, including processing, is 8–15 business days. These are estimates, not guaranteed arrival dates.
Shipping Cost We offer free shipping on all orders within the United States.
Possible Delays High order volume, carrier issues, weather, or other unforeseen circumstances may delay delivery. If we learn of a significant delay, we'll do our best to keep you informed.
Order Tracking After your order ships, we'll email you a shipping confirmation and tracking number when tracking is available.
Incorrect Addresses Please check your shipping address carefully at checkout. Contact us as soon as possible if you need a correction. Address changes can't be guaranteed after an order is placed, and we may be unable to recover an order sent to an address provided incorrectly.
Lost or Stolen Packages If tracking says your package was delivered but you can't find it, please contact the carrier with your tracking number and let us know so we can help review the issue. Delivery issues will be handled in accordance with applicable law.
Contact Us
- Email: support@ozeley.shop
- Phone: +1 (424) 506-5767
- Address: 216 S Westgate Ave, Los Angeles, CA 90049, USA
- Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)